Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Take personal responsibility. Be innovative, assertive, and take initiative. What I love most about the fundamentals themselves is their simplicity. If you want people to behave a certain way, you […]
Act like you are an owner in the company. Ownership accountability means holding yourself to account, holding others to account, and the willingness to be held to account. I have a secret. I’ve told myself that if I don’t declare a goal or an action out loud, then it’s not […]
Be reliable and deliver on all your commitments, no matter how small. If a commitment is in jeopardy, notify others immediately and set a new commitment. My dad was usually a quiet, stoic figure. He did love to laugh, play golf with his buddies, and bet on an occasional football […]
The problems that face us day to day at work are small compared to the challenges facing most of the world. Keep your perspective and don’t take things personally or yourself too seriously. Laugh every day with others. The average person will spend 90,000 hours at work, approximately one-third of […]
Communicate in the least complicated way, so that your audience understands you. This applies to all communication: Spoken, written, illustrated, etc. We are accountable for what people take from our communication. As a leader, you have the opportunity to work with your teams and communicate the intention for 2019. Whether […]
We serve each other, our customers, and ourselves when we serve the community. Demonstrate making a difference. As we wrap up the holiday season, I feel it’s perfect that our Fundamental this week is about giving to others and serving. It seems high on our priority list during the holidays, but […]
Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. Happy Holidays! How apropos to the season for bringing High Performance to the world of service? Always serving the customer is a great mantra, a […]
A Public Service Announcement Many years ago, I was working for a Training and Development company that offered transformational seminars to the public. A remarkable 90+% of the participants reported life-changing results. In the face of these successes, it occurred to me that if you could bring those kinds of results […]
Safety requires accountability, awareness, and diligence. Never take shortcuts that compromise your or others’ safety. Performance thrives in a safe environment. “The safety of the people shall be the highest law.” -Marcus Tullius Cicero Cicero wrote this circa 60 BC and it is as valid today as it was in […]
During our Momentum Consulting team meetings, there’s a sort of on-going joke about my level of engagement. Let’s just say I tend to get excited. I had knee surgery last week and so this past Monday I announced that “I would only speak if spoken to” – since I wasn’t […]