Do you live in a foodie house? Do you come home to the sounds and smells of a warm kitchen that promises a nourishing connection of stories, love and a yummy meal? In my house, we don’t do that. We go with what we know, and it’s usually spontaneous. Very […]
Broken trust is bad for business. The lack of trust between and among management, staff and customers/clients can lead to: High employee turnover Low engagement and productivity Reduced innovation Reduced profitability Wow, all that from a few broken promises or confidentiality breaches? Absolutely – let’s talk about a few illustrations. […]
In business, relationships, and in life, YOU GET WHAT YOU ASK FOR. Some people will over-deliver and give you more than what you asked for. Consider that to be a bonus. But expecting people to deliver on something exactly “how I would do it” is a set-up for disappointment and […]
“Underpromise and Overdeliver” was first coined by Tom Peters in 1987. Today, I ponder the question: “Is that accurate in 2021?” As I am writing this, I am listening to a customer service call between my husband (who understands delivering on promises as a realtor) and a sporting goods company. […]
A few years ago, we got a bird feeder to hang above our deck. It was the kind of feeder that when anything much larger than a mid-size bird, like a Cardinal, would attempt to land on it, it would weigh the outer sleeve down and block access to the […]
Holding ourselves and others accountable for breakdowns that occur has become a very well known practice in relationships. This accountability for breakdowns is one of the most important foundations for how we relate in business and our personal lives. Recently, I have noticed one area of accountability that is lacking […]
Honoring commitments has a much deeper meaning for me today. It seems as if we are living in a world focused on blame. I’m not saying there aren’t circumstances that create discomfort or pain and suffering. I’m acknowledging that we seem to stay more focused on who’s at fault versus […]
Simple joys. We need them. Now more than ever. Where are you finding joy? What makes you smile? How do you have fun? Why is this important? Because it helps. It heals. It brings down the stress levels. Laughing for just a few minutes whether alone or with colleagues, can […]
“I know you think you understand what you thought I said, but I’m not sure you realize that what you heard is not what I meant.” – Alan Greenspan This quote could most likely be applied to a very large percentage of our conversations. You understand what you mean, but […]
We serve each other, our customers, and ourselves when we serve the community. Demonstrate making a difference. Being of service to others includes all aspects and all areas of our lives. It is not just something we do to “check the box” on being a good person. If we’re paying […]
Recent Comments