We've done this work many times, but it's safe to say we are the ones learning here. In Botswana, there’s a commitment to kindness and respect like no other culture I’ve seen, and because of that, speaking straight is a struggle.

In 45 years, I have found that most breakdowns in business can be traced to an absence of authenticity…

When we experience a core value violation, our default listening kicks into overdrive, and our reaction to stimulus can be severe. The drive to obey these default emotions can be seductively strong, but there is another option.