We've all heard the term “keep your options open,” but what if keeping our options open actually narrows our ability to get what we want? Being specific – I mean really specific, – increases our chances of getting what we want.

My first taste of victimhood occurred when I approached Sarah, the Uber driver’s car, and she had kindly opened her trunk for our luggage.

The beauty of accountability lies in its contagious nature.

We have no idea what’s going on with people and what their level of gravity is for any given situation. In business, life or family situations, our response matters. People notice.