In relationships at work or at home, remember that assumptions remain in your own mind.  Explicit requests are spoken or written in detail. And most people will rise to the occasion if you give them the requirements and expectations.  

In 2021, we may start thinking deeper thoughts about what exactly we want to promise... because we want to live up to what we are promising, never disappoint the customer, and be realistic with what kind of service we can provide.

Making a request requires generous listening first, and then in speaking straight, respectfully. We have to be out of reaction mode in order to be effective.

Clear and efficient communication begins with the speaker having a clear intention on what is to be said. 

In relationships at work or at home, remember that assumptions remain in your own mind.  Explicit requests are spoken or written in detail. And most people will rise to the occasion if you give them the requirements and expectations.  

Can you think of a time when you’ve tolerated unclear expectations? And did that muddy the process of producing results?

A conversation for action is what is required in order to execute on the strategy. It is the simplest, and yet, often the most difficult for teams to stay on point to address WHO, WHAT, BY-WHEN. It involves two things:

Requests and Promises