“I know you think you understand what you thought I said, but I’m not sure you realize that what you heard is not what I meant.” – Alan Greenspan This quote could most likely be applied to a very large percentage of our conversations. You understand what you mean, but […]
Your timely response matters First, I hope this finds you and yours healthy! Your world is most likely upside down right now. If you are lucky enough to remain employed, you are certainly going through major challenges: perhaps trying to keep your business afloat, keep staff employed, work remotely, home-school […]
My very favorite Christmas movie is A Christmas Story. It’s set in the early 1950’s, before TV was in every household, and it’s a classic. The story is focused on a 10-year old boy, Ralphie, his Christmas dream, and his day- to-day life. One day, Ralphie sends a coupon for […]
Communicate to be understood It sounds right in my head, so why can’t they understand me? Leaders say to me “My employees are not listening to me.” or “I’ve told them this so many times.” “Why can’t they remember?” “We JUST talked about this!” So, why are top leaders in […]
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