Communicate in the least complicated way, so that your audience understands you. This applies to all communication: Spoken, written, illustrated, etc. We are accountable for what people take from our communication. As a leader, you have the opportunity to work with your teams and communicate the intention for 2019. Whether […]
Demonstrate doing the right thing in all your actions and all your decisions, especially when no one is looking. Always tell the truth. Acknowledge and own your mistakes, clean them up and make appropriate corrections. For the past two decades, we have been helping companies to consciously build their […]
Always seek a breakthrough approach. Our job is to improve the lives and work of the people we serve. This path takes planning, diligence, and thoughtfulness. Our 26th fundamental reminds us to focus outside of ourselves and remain diligent about improving the lives and work of the people we serve. […]
I received an email from a software company recently that was going through a pivot with their services. They sent this update to all subscribers about the changes and how it would better serve everyone. It was a heartfelt letter and while I appreciated their authenticity, I was horribly distracted by […]
Work from the assumption that people are good, fair, and honest. Set aside your own judgments or preconceived notions, and give people the benefit of the doubt. Look for the positive intent in their actions and communications. Working with a client today it was pretty clear that this fundamental was […]
When mistakes or errors in judgment happen, “own it.” Take the necessary steps to communicate to the appropriate parties, acknowledge your accountability, and set corrective steps in motion. “Get back in the game” quickly. What a coincidence that everyone seems to be talking about this week’s fundamental, “practice recovery” as […]
Model enthusiasm in your response to issues and rigor in your follow up. Make sure your work is accurate, complete, and timely. Keep people updated, and make sure they are clear about your communication(s). I can see at least three major benefits to practicing this fundamental: It makes a difference […]
The best way to influence others is “being the change you want to see.” Bring a calming presence. Help others shine. Charisma doesn’t make you a leader, being a present and dependable role model will. Showing up and consistently setting the example for your team is hard work, and it’s […]
This might be my favorite fundamental…well, besides, “Have Fun!” The older I get the more important it has become for me to live in a state of appreciation and gratitude. When I’m not in this state I notice there is suffering. And since I do have more of a commitment […]
Focus on finding a solution, not who is at fault. Apply your creativity, spirit, and enthusiasm to the development of solutions. Identify lessons learned and use those lessons to improve processes, so we learn from every experience. We don’t really consider ourselves to be in the “how to” business. It […]