Always seek a breakthrough approach. Our job is to improve the lives and work of the people we serve. This path takes planning, diligence, and thoughtfulness. “What moves men of genius, or rather what inspires their work, is not new ideas, but their obsession with the idea that what has […]
Work from the assumption that people are good, fair, and honest. Set aside your own judgments or preconceived notions and give people the benefit of the doubt. Look for the positive intent in their actions and communications. Self-fulfilling prophecies are incredibly powerful influencers, in your own behavior, that of others and of your […]
Be reliable and deliver on all your commitments, no matter how small. If a commitment is in jeopardy, notify others immediately and set a new commitment. Why do we have such a hard time saying no? I may be assuming it’s hard for you because I had to teach […]
It’s essential that we always do our very best. If there is ever a question about quality, go back, stay at it until the question is removed. I’m aging myself by saying this, but they just don’t make things the way they used to. I used to hear my dad […]