All posts by Marlene

Act With Integrity – FOW #1

Demonstrate doing the right thing in all your actions and all your decisions, especially when no one is looking. Always tell the truth. Acknowledge and own your mistakes, clean them up and make appropriate corrections. These fundamentals are in no particular order, except for this one. Integrity is the foundation […]

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Practice Recovery – FOW #23

When mistakes or errors in judgment happen, “own it.” Take the necessary steps to communicate to the appropriate parties, acknowledge your accountability, and set corrective steps in motion. “Get back in the game” quickly. What a coincidence that everyone seems to be talking about this week’s fundamental, “practice recovery” as […]

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Demonstrate Urgency in Response Time & Follow Up – FOW #22

Man checking his watch to check urgency and stay on time

Model enthusiasm in your response to issues and rigor in your follow up.  Make sure your work is accurate, complete, and timely. Keep people updated, and make sure they are clear about your communication(s). I can see at least three major benefits to practicing this fundamental: It makes a difference […]

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Fix Problems at the Source – FOW #19

Address issues by discovering the root cause rather than focusing on the symptoms or the consequences.  Continually seek improvement by developing long-term solutions. What is the most common response to a sudden crisis, breakdown or problem? Like seeing flashing lights in your rearview mirror, it’s usually followed by some four-letter […]

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Practice Blameless Problem Solving – FOW #18

TEAM WORK

Focus on finding a solution, not who is at fault. Apply your creativity, spirit, and enthusiasm to the development of solutions.  Identify lessons learned and use those lessons to improve processes, so we learn from every experience. We don’t really consider ourselves to be in the “how to” business.  It […]

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Be Dedicated to Personal Growth – FOW #17

Be a lifetime learner. Challenge yourself to take risks and operate outside of your comfort zone. Solicit feedback and learn from mistakes. Understand the nature of causing breakthroughs and live it as a discipline. Believe in Magic.   In Kristin Armstrong’s Column for the March 2018 issue of Tribeza, titled […]

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