Broken trust is bad for business. The lack of trust between and among management, staff and customers/clients can lead to: High employee turnover Low engagement and productivity Reduced innovation Reduced profitability Wow, all that from a few broken promises or confidentiality breaches? Absolutely – let’s talk about a few illustrations. […]
In business, relationships, and in life, YOU GET WHAT YOU ASK FOR. Some people will over-deliver and give you more than what you asked for. Consider that to be a bonus. But expecting people to deliver on something exactly “how I would do it” is a set-up for disappointment and […]
“Underpromise and Overdeliver” was first coined by Tom Peters in 1987. Today, I ponder the question: “Is that accurate in 2021?” As I am writing this, I am listening to a customer service call between my husband (who understands delivering on promises as a realtor) and a sporting goods company. […]
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