Recently a potential client put out a request for advice to several business coaches. His request was for a coach that had experience in helping entrepreneurs grow exponentially in a short amount of time. He had big, high-level goals. I always love this kind of enthusiasm, so I went to […]
Who is Calling the Shots Here? Apparently, our internal dialogue, the internal running conversation, has been running for a very long time. The Toltecs call this “the Narrator,” which kind of sums up that role. It is constantly talking to us, advising, judging and yes, criticizing. Modern Definition:“An internal monologue, also […]
or is it Me? We’ve all worked with THAT person; the one who is constantly argumentative, combative or even verbally abusive. Professionals in client service or customer satisfaction fields perhaps encounter more than their fair share. “Mean”. “Evil”. “Vindictive”. Powerful – and powerfully negative – adjectives are routinely thrown around, […]
A settlement is reached in the case of Nelson and Robinson. In April of 2018, Starbucks found itself in the middle of a conscious capitalism crisis. Founded on the principle of “inspiring the human spirit” through coffee, a mission breach occurred on a regular morning in Philadelphia. Two innocent men […]
Nothing upsets me more than not hearing back from someone. Whether it’s a reply that’s good or bad, I want the reply. Why is this so important? I feel it’s a sign of respect, trust, and accountability. “In every relationship, the work is never just in the positive actions we […]
“We look for three things when we hire people. We look for intelligence, we look for initiative or energy, and we look for integrity. And if they don’t have the latter, the first two will kill you, because if you’re going to get someone without integrity, you want them lazy and dumb.” Warren […]
In one form or another, we’ve all heard the mantra, “Lead by Example.” It makes sense, but the more I dig into this, the more I’m confronted with the fact that I don’t do it as much as I could. Why? It occurs to me this usually takes a lot […]