Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. Happy Holidays! How apropos to the season for bringing High Performance to the world of service? Always serving the customer is a great mantra, a […]
A Public Service Announcement Many years ago, I was working for a Training and Development company that offered transformational seminars to the public. A remarkable 90+% of the participants reported life-changing results. In the face of these successes, it occurred to me that if you could bring those kinds of results […]
Safety requires accountability, awareness, and diligence. Never take shortcuts that compromise your or others’ safety. Performance thrives in a safe environment. “The safety of the people shall be the highest law.” -Marcus Tullius Cicero Cicero wrote this circa 60 BC and it is as valid today as it was in […]
During our Momentum Consulting team meetings, there’s a sort of on-going joke about my level of engagement. Let’s just say I tend to get excited. I had knee surgery last week and so this past Monday I announced that “I would only speak if spoken to” – since I wasn’t […]
Keep your ego, your personal agenda, and your judgments out of the way of doing what’s best for the team or the customer. Don’t let being right interfere with being able to hear others and see possible new solutions you haven’t seen before. It is the commonest of mistakes […]