Finding fault is not leading. Assigning blame is not correcting the issue. Over the years I have noticed the common response to mistakes or breakdowns in organizations is “whose fault is it?” Punishment is to follow. Over time people learn to: Avoid mistakes over taking calculated risks Hide their mistakes, so nothing […]
As business consultants who deliver training in high performance culture, we continually get feedback from individuals saying they appreciate receiving straight, unfiltered feedback. Conversely, we find that the same people are rarely thrilled to deliver said straight feedback. Admittedly, my personal default is to “soften the blow”, so I understand the challenging […]
An excellent quote from the Dalai Lama: “When you talk, you are only repeating what you already know. But if you listen, you may learn something new.” Be honest with yourself; how much have you learned by talking? Listening well to others brings new facts, opinions, information and – ultimately knowledge. But easier […]
Demonstrate doing the right thing in all your actions and all your decisions, especially when no one is looking. Always tell the truth. Acknowledge and own your mistakes, clean them up and make appropriate corrections. For the past two decades, we have been helping companies to consciously build their […]
Always seek a breakthrough approach. Our job is to improve the lives and work of the people we serve. This path takes planning, diligence, and thoughtfulness. “What moves men of genius, or rather what inspires their work, is not new ideas, but their obsession with the idea that what has […]