Be reliable and deliver on all your commitments, no matter how small. If a commitment is in jeopardy, notify others immediately and set a new commitment. Why do we have such a hard time saying no? I may be assuming it’s hard for you because I had to teach […]
The problems that face us day to day at work are small compared to the challenges facing most of the world. Keep your perspective and don’t take things personally or yourself too seriously. Laugh every day with others. Being a naturally stoic person, this is without a doubt my favorite […]
Communicate in the least complicated way, so that your audience understands you. This applies to all communication: spoken, written, illustrated, etc. We are accountable for what people take from our communication. A plane crash in the Canary Islands killed 583 people due to miscommunication between the pilot and air traffic […]
We serve each other, our customers, and ourselves when we serve the community. Demonstrate making a difference. When we say service is 360 we typically think about serving our customers or clients. We have a Fundamental that is just about serving the client that we highlighted last week. However, today’s Fundamental represents […]
Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. I have a friend, Seth who’s a home inspector, and he seems to have a great answer to every little question I have about the […]