Address issues by discovering the root cause rather than focusing on the symptoms or the consequences. Continually seek improvement by developing long-term solutions. What is the most common response to a sudden crisis, breakdown or problem? Like seeing flashing lights in your rearview mirror, it’s usually followed by some four-letter […]
Focus on finding a solution, not who is at fault. Apply your creativity, spirit, and enthusiasm to the development of solutions. Identify lessons learned and use those lessons to improve processes, so we learn from every experience. We don’t really consider ourselves to be in the “how to” business. It […]
Be a lifetime learner. Challenge yourself to take risks and operate outside of your comfort zone. Solicit feedback and learn from mistakes. Understand the nature of causing breakthroughs and live it as a discipline. Believe in Magic. In Kristin Armstrong’s Column for the March 2018 issue of Tribeza, titled […]
Honor the trust others give us. Be rigorous about keeping all information in confidence and be vigilant to safeguard it. In my professional life, I find it essential to keep my private conversations with others confidential, unless I have explicit permission to share what we discussed. This has trained me […]