Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. You can never go wrong with putting the customer first. In order to do this you have to have a commitment to the customer experience […]
Safety requires accountability, awareness and diligence. Never take shortcuts that compromise your or others’ safety. Performance thrives in a safe environment. Last week we had the opportunity to work with a Canadian leadership team offsite for four days with the commitment to help them transform their culture. At the top […]
We would love for you to join us for a 3-hour complimentary, educational program on The 8 Steps to Building a High Performing Culture in your organization. Breakfast and parking will be included. DISCOVER HOW WORLD-CLASS COMPANIES DRIVE EXTRAORDINARY RESULTS BY CREATING EXTRAORDINARY CULTURES. High performing cultures don’t just happen by chance, they […]
It’s essential that we always do our very best. If there ever is a question about quality, go back, stay at it until the question is removed. In his book, The Four Agreements, Don Miguel Ruiz teaches us: “Be Impeccable With Your Word, Don’t Take Anything Personally, Don’t Make Assumptions […]