Posts archive for June, 2017

Fundamental of the Week #7: Always Serve the Customer

Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. Almost any business will claim the “importance of their customers,” but what’s more important is what keeps your customer? Assuming your product meets their needs […]

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Fundamental of the Week #6: Create A Safe Environment

Safety requires accountability, awareness and diligence. Never take short cuts that compromise yours or others’ safety. Performance thrives in a safe environment. There are two aspects to this fundamental: physical safety and the safety that comes with trust, like the permission to speak up without punitive consequences. When someone feels […]

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