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Fundamental of the Week #12: Be Accountable

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Act like you are an owner in the company. Ownership accountability means holding yourself to account, holding others to account, and the willingness to be held to account. According to Wikipedia: “accountability is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies including the administration, governance, and […]

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Fundamental of the Week 9: Communicate to Be Understood

Communicate in the least complicated way, so that your audience understands you.  This applies to all communication: Spoken, written, illustrated, etc. We are accountable for what people take from our communication. I worked on a consulting project for a mining company in Indonesia from 1999 to 2001. My job was […]

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Fundamental of the Week #7: Always Serve the Customer

Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. Almost any business will claim the “importance of their customers,” but what’s more important is what keeps your customer? Assuming your product meets their needs […]

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Fundamental of the Week #6: Create A Safe Environment

Safety requires accountability, awareness and diligence. Never take short cuts that compromise yours or others’ safety. Performance thrives in a safe environment. There are two aspects to this fundamental: physical safety and the safety that comes with trust, like the permission to speak up without punitive consequences. When someone feels […]

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Fundamental of the Week #3: Speak Straight, Respectfully

Speak honestly and clearly in a way that moves the action forward. Say what you mean. Ask questions for clarity, share ideas and be willing to raise issues, even if they may create conflict, when it is needed for success or maintaining collaboration. Address issues directly with those who are […]

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