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Fundamental of the Week #7: Always Serve the Customer

Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. You can never go wrong with putting the customer first.   In order to do this you have to have a commitment to the customer experience […]

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Fundamental of the weeK #6: CREATE A SAFE ENVIRONMENT

Safety requires accountability, awareness and diligence.  Never take shortcuts that compromise your or others’ safety. Performance thrives in a safe environment. Last week we had the opportunity to work with a Canadian leadership team offsite for four days with the commitment to help them transform their culture. At the top […]

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Join us February 2nd, 2018

We would love for you to join us for a 3-hour complimentary, educational program on The 8 Steps to Building a High Performing Culture in your organization. Breakfast and parking will be included. DISCOVER HOW WORLD-CLASS COMPANIES DRIVE EXTRAORDINARY RESULTS BY CREATING EXTRAORDINARY CULTURES. High performing cultures don’t just happen by chance, they […]

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Fundamental of the Week #4: GIVE UP THE NEED TO BE RIGHT

Keep your ego, your personal agenda, and your judgments out of the way of doing what’s best for the team or the customer. Don’t let being right interfere with being able to hear others and see possible new solutions you haven’t seen before. This one can be tough, especially for […]

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Fundamental of the Week#1: ACT WITH INTEGRITY

Demonstrate doing the right thing in all your actions and all your decisions, especially when no one is looking. Always tell the truth.  Acknowledge and own your mistakes, clean them up and make appropriate corrections. Earlier this year the Momentum Team got together and we defined our fundamental behaviors for […]

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Fundamental of the Week #26: CONTINUOUSLY SEEK TO IMPROVE THE IMPACT WE MAKE

Always seek a breakthrough approach. Our job is to improve the lives and work of the people we serve. This path takes planning, diligence, and thoughtfulness. Over the years, I have participated in more seminars, workshops, and training sessions than I could possibly count or even remember. Most of them […]

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