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Practice Recovery – FOW #23

When mistakes or errors in judgment happen, “own it.” Take the necessary steps to communicate to the appropriate parties, acknowledge your accountability, and set corrective steps in motion. “Get back in the game” quickly. What a coincidence that everyone seems to be talking about this week’s fundamental, “practice recovery” as […]

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Demonstrate Urgency in Response Time & Follow Up – FOW #22

Man checking his watch to check urgency and stay on time

Model enthusiasm in your response to issues and rigor in your follow up.  Make sure your work is accurate, complete, and timely. Keep people updated, and make sure they are clear about your communication(s). I can see at least three major benefits to practicing this fundamental: It makes a difference […]

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Fix Problems at the Source – FOW #19

Address issues by discovering the root cause rather than focusing on the symptoms or the consequences.  Continually seek improvement by developing long-term solutions. What is the most common response to a sudden crisis, breakdown or problem? Like seeing flashing lights in your rearview mirror, it’s usually followed by some four-letter […]

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Practice Blameless Problem Solving – FOW #18

TEAM WORK

Focus on finding a solution, not who is at fault. Apply your creativity, spirit, and enthusiasm to the development of solutions.  Identify lessons learned and use those lessons to improve processes, so we learn from every experience. We don’t really consider ourselves to be in the “how to” business.  It […]

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