Currently browsing: Fundamental of the Week

Fundamental of the Week #16: Respect Confidentiality

Honor the trust others give us. Be rigorous about keeping all information in confidence and be vigilant to safeguard it. In my professional life, I find it essential to keep my private conversations with others confidential, unless I have explicit permission to share what we discussed. This has trained me […]

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Fundamental of the Week #15: Be Accountable for Setting and Receiving Clear Expectations

Make sure your expectations are clear and what people hear is what you are asking. Be clear about what is expected of you. What we hear and what is being said to us are often two very different things. The end product could lead to two very different outcomes. I’m […]

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Fundamental of the Week #14: Deliver Results

While effort is appreciated, what gets recognized and rewarded are results. Set high goals, don’t overpromise, track and measure your progress, then hold yourself accountable for delivering on the results. Deliver results is the end game of Fundamental #13 from last week, “Find a Way.” What these two do not mean […]

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Jackson Hole and High Performing Culture Fundamental #23

At the beginning of this year we introduced our affiliation with High Performing Culture.  Within this wonderful community each consultant takes a turn at sharing a story about how the Fundamentals play into their daily lives, both personally and professionally.  Fundamentals are the foundational behaviors expected in a High Performing Culture around […]

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Fundamental of the Week #12: Be Accountable

Be Accountable image

Act like you are an owner in the company. Ownership accountability means holding yourself to account, holding others to account, and the willingness to be held to account. According to Wikipedia: “accountability is the acknowledgment and assumption of responsibility for actions, products, decisions, and policies including the administration, governance, and […]

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Fundamental of the Week 9: Communicate to Be Understood

Communicate in the least complicated way, so that your audience understands you.  This applies to all communication: Spoken, written, illustrated, etc. We are accountable for what people take from our communication. I worked on a consulting project for a mining company in Indonesia from 1999 to 2001. My job was […]

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Fundamental of the Week #7: Always Serve the Customer

Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. Almost any business will claim the “importance of their customers,” but what’s more important is what keeps your customer? Assuming your product meets their needs […]

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