Currently browsing: Fundamental of the Week

Be Accountable for Setting and Receiving Clear Expectations – FOW #15

Photo Credit to Chris Holger Make sure your expectations are clear and what people hear is what you are asking. Be clear about what’s expected of you.  This fundamental seems quite simple and obvious, in theory. While in practice, it can become quite complex.  This has to do with the […]

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Communicate to Be Understood – FOW #9

https://www.youtube.com/watch?v=u5z57nAaPIA&feature=youtu.be Communicate in the least complicated way, so that your audience understands you. This applies to all communication: Spoken, written, illustrated, etc. We are accountable for what people take from our communication. I worked on a consulting project for a mining company in Indonesia from 1999 to 2001. My job […]

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Fundamental of the Week #7: Always Serve the Customer

Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. You can never go wrong with putting the customer first.   In order to do this you have to have a commitment to the customer experience […]

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Fundamental of the weeK #6: CREATE A SAFE ENVIRONMENT

Safety requires accountability, awareness and diligence.  Never take shortcuts that compromise your or others’ safety. Performance thrives in a safe environment. Last week we had the opportunity to work with a Canadian leadership team offsite for four days with the commitment to help them transform their culture. At the top […]

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