Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. Happy Holidays! How apropos to the season for bringing High Performance to the world of service? Always serving the customer is a great mantra, a […]
As business consultants who deliver training in high performance culture, we continually get feedback from individuals saying they appreciate receiving straight, unfiltered feedback. Conversely, we find that the same people are rarely thrilled to deliver said straight feedback. Admittedly, my personal default is to “soften the blow”, so I understand the challenging […]
Be rigorous about accuracy and precision. Double-check your work. Yes, Sweat the Small Stuff If I were to write, “It’s time to eat, Grandma!” That would mean I’m letting Grandma know that dinner is ready. If instead I communicate, “It’s time to eat Grandma!” This gives a whole new meaning. […]
Model enthusiasm in your response to issues and rigor in your follow up. Make sure your work is accurate, complete, and timely. Keep people updated, and make sure they are clear about your communication(s). One could argue the attention span of business has contracted to the impatience of a butterfly. […]
Address issues by discovering the root cause rather than focusing on the symptoms or the consequences. Continuously seek improvement by developing long-term solutions. Fix problems at the source. On its surface, this fundamental seems simple enough. It’s about practicality, right? Just find out what’s causing the issue, make the necessary […]
Honor the trust others give us. Be rigorous about keeping all information in confidence and be vigilant to safeguard it. At Momentum – our clients talk, we listen. Only when they trust us will they talk, and only because we live by this fundamental will they trust us. The origin […]
Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Take personal responsibility. Be innovative, assertive, and take initiative. One of the challenges of doing the work we do here at Momentum is that we each have a commitment […]
The problems that face us day to day at work are small compared to the challenges facing most of the world. Keep your perspective and don’t take things personally or yourself too seriously. Laugh every day with others. Being a naturally stoic person, this is without a doubt my favorite […]
Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. I have a friend, Seth who’s a home inspector, and he seems to have a great answer to every little question I have about the […]
Keep your ego, your personal agenda, and your judgments out of the way of doing what’s best for the team or the customer. Don’t let being right interfere with being able to hear others and see possible new solutions you haven’t seen before. Give up the need to be right? […]