Address issues by discovering the root cause rather than focusing on the symptoms or the consequences. Continuously seek improvement by developing long-term solutions. Fix problems at the source. On its surface, this fundamental seems simple enough. It’s about practicality, right? Just find out what’s causing the issue, make the necessary […]
Honor the trust others give us. Be rigorous about keeping all information in confidence and be vigilant to safeguard it. At Momentum – our clients talk, we listen. Only when they trust us will they talk, and only because we live by this fundamental will they trust us. The origin […]
Respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. Take personal responsibility. Be innovative, assertive, and take initiative. One of the challenges of doing the work we do here at Momentum is that we each have a commitment […]
The problems that face us day to day at work are small compared to the challenges facing most of the world. Keep your perspective and don’t take things personally or yourself too seriously. Laugh every day with others. Being a naturally stoic person, this is without a doubt my favorite […]
Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. I have a friend, Seth who’s a home inspector, and he seems to have a great answer to every little question I have about the […]
Keep your ego, your personal agenda, and your judgments out of the way of doing what’s best for the team or the customer. Don’t let being right interfere with being able to hear others and see possible new solutions you haven’t seen before. Give up the need to be right? […]
Demonstrate doing the right thing in all your actions and all your decisions, especially when no one is looking. Always tell the truth. Acknowledge and own your mistakes, clean them up and make appropriate corrections. These fundamentals are in no particular order, except for this one. Integrity is the foundation […]
Today I met with an associate to discuss some business possibilities, but the conversation I took with me was the one we had regarding his Buddhism practice. As I was in business coach mode, I was quite observant of his state of being. He had an energy about him that […]
Sitting here at my local coffee shop early on a Sunday morning, I overhear the baristas swap stories of unreliable past coworkers. The over-riding theme centers on the complaint that former folk “passed the buck” of accountability. When asked an inconvenient question by a customer, their responses had been “not […]
In the coaching and consulting profession, we talk a lot about listening, but listening is not just the activity we do with our ears. It’s a whole, complex mechanism related to how we process information.