We serve each other, our customers, and ourselves when we serve the community. Demonstrate making a difference. When we say service is 360 we typically think about serving our customers or clients. We have a Fundamental that is just about serving the client that we highlighted last week. However, today’s Fundamental represents […]
Remember our founding principle “we work in partnership,” always! In all situations do what’s best for the customer, even if it’s to our own detriment. I have a friend, Seth who’s a home inspector, and he seems to have a great answer to every little question I have about the […]
Safety requires accountability, awareness, and diligence. Never take shortcuts that compromise your or others’ safety. Performance thrives in a safe environment You may think this blog is not for you. If you work in an office environment, you might easily think workplace safety pertains solely to physical safety; your office […]
It’s essential that we always do our very best. If there is ever a question about quality, go back, stay at it until the question is removed. I’m aging myself by saying this, but they just don’t make things the way they used to. I used to hear my dad […]
What’s the Big Deal about Culture? We have been dealing with culture and its impact on organizations for some 25 years. It’s interesting to us, after so many years of culture mostly being relegated to the “soft stuff” in organizational consulting, that all of a sudden, companies are paying attention. […]
Keep your ego, your personal agenda, and your judgments out of the way of doing what’s best for the team or the customer. Don’t let being right interfere with being able to hear others and see possible new solutions you haven’t seen before. Give up the need to be right? […]
Speak honestly and clearly in a way that moves the action forward. Say what you mean. Ask questions for clarity, share ideas and be willing to raise issues, even if they may create conflict, when it is needed for success or maintaining collaboration. Address issues directly with those who are […]
Give others your full attention, be present and engaged and set aside the internal conversation in your head as best you can. Let go of your need to agree, disagree, or judge. Be empathetic and listen for the needs of others. Listen with curiosity and make sure you get all the […]
Demonstrate doing the right thing in all your actions and all your decisions, especially when no one is looking. Always tell the truth. Acknowledge and own your mistakes, clean them up and make appropriate corrections. These fundamentals are in no particular order, except for this one. Integrity is the foundation […]
Always seek a breakthrough approach. Our job is to improve the lives and work of the people we serve. This path takes planning, diligence, and thoughtfulness. Our 26th fundamental reminds us to focus outside of ourselves and remain diligent about improving the lives and work of the people we serve. […]